Effective Date: 20 February 2025

At Caviar Enterprises LLP, accessible from https://lonex.co.in, we respect your privacy and are committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

• Personal Data: Name, phone number, email address, billing/shipping address.

• Payment Data: Payment method details (secured via payment gateways).

• Device Information: IP address, browser type, and access times.

2. Use of Your Information

We use collected data to:

• Fulfill orders and deliver products.

• Respond to customer queries.

• Send updates or marketing communications.

• Improve our services and website functionality.

3. Sharing of Your Information

We do not sell or rent your personal information. We may share it only:

• With trusted service providers (couriers, payment gateways).

• When required by law or legal obligation.

4. Cookies

We may use cookies to enhance your browsing experience and gather analytics.

5. Data Security

We implement industry-standard measures to protect your data against unauthorized access, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access and correct your information.

• Withdraw consent for marketing emails.

• Request data deletion (where applicable by law).

7. Contact Us

If you have any concerns about your privacy or data, you may contact us at:

Email: caviarenterprisesllp.dlh@gmail.com
Phone: +91 8800370717

Effective Date: 20 February 2025

These Terms and Conditions govern the use of our website https://lonex.co.in and the purchase of goods through our platform.

1. General

By accessing our site and purchasing our products, you agree to abide by these terms.

2. Products

• We sell electronic parts such as laptop motherboards and related components.
• All products are subject to availability.
• Product images may slightly vary from the actual item.

3. Pricing & Payment

• All prices are in INR and inclusive of applicable GST (GSTIN: 07AAUFC5457B1ZB).
• Payments are accepted via secure payment gateways.
• Prices are subject to change without prior notice.

4. Shipping & Delivery

• Orders are shipped within 1–3 business days of confirmation.
• Shipping charges are displayed at checkout.
• Delays due to courier partners are beyond our control.

5. Warranty & Returns

• Products may carry manufacturer or seller warranty (if mentioned).
• Faulty/damaged items must be reported within 48 hours of receiving the product.
• Warranty claims will be handled as per our Warranty Policy.

6. Limitations of Liability

We are not liable for indirect or consequential losses arising from product use or delays.

7. Governing Law

These terms are governed by Indian Law, and any disputes shall be subject to Delhi jurisdiction.

8. Contact

For any issues, please reach us at:

Email: caviarenterprisesllp.dlh@gmail.com
Phone: +91 8800370717
Address: Vishal Bhawan, 404/95, Near Modi Tower, Nehru Place, New Delhi, Delhi 110019

Return and Refund Policy for www.lonex.co.in:

At Lonex, we strive to provide our customers with high-quality products and exceptional service. Please read our return and refund policy carefully before making a purchase.

Refund Policy for Canceled Orders

1. Refund Timeline:
   The Refund will be Proceeded within 10 days, and refund will be Credited to the Original Payment Method in 10 days

2. Replacement Process:
   we will process and dispatch the replacement product within 5 business days.

Replacement Policy:

1. The Refund will be Proceeded within 10 days, and refund will be Credited to the Original Payment Method in 10 days

2. Replacement Only: Lonex is committed to ensuring that you receive products in perfect condition. In the event that you receive a damaged or defective item, we will happily replace it. Please note that replacements are subject to the terms and conditions outlined below.

Replacement Request:

1. Replacement requests must be initiated within 10 days of receiving the product.
2. Contact Information: To request a replacement, please send an email to info@lonex.co.in within the specified 48-hour timeframe. Include your order number, a description of the issue, and clear photographs of the damaged or defective product.
3. Replacement Process: Once we receive your complaint and verify the issue, If a replacement is requested instead of a refund, we will process and dispatch the replacement product within 5 business days, subject to approval.

Conditions for Replacement:

1. Verification: All replacement requests are subject to verification by our customer support team. We may request additional information or evidence to assess the validity of your claim.
2. Unused and Unaltered: The product must be unused, in its original packaging, and in the same condition as when received.
3. Exclusions: Replacement requests will not be accepted for products damaged due to misuse, improper handling, or any other reasons not attributable to Lonex.

Shipping for Replacements:

1. Return Shipping: In the case of a valid replacement, Lonex will cover the cost of return shipping.
2. Timely Replacement: Once the Replacement Request is approved, we will Deliver the Product within 10 days.
3. Return Request: The Return Request can be Done within 10 Numbers of days.

By making a purchase on www.lonex.co.in, you acknowledge and agree to abide by this return and refund policy. Lonex reserves the right to update or modify this policy at any time without prior notice.

If you have any questions or concerns, please contact us at info@lonex.co.in. We appreciate your understanding and cooperation.

Thank you for choosing Lonex.

At Lonex, we understand that circumstances may change, and you may need to cancel your order. Please review our cancellation policy below:

1. Order Cancellation:

• Orders can be canceled within 24 hours of placement. After this timeframe, your order may have already been processed and cannot be canceled.

2. Cancellation Process:

• To cancel an order, please send an email to info@lonex.co.in with your order number and a clear request for cancellation.
• Our customer support team will review your request and confirm the cancellation if it is within the specified timeframe.

3. Refund for Canceled Orders:

• If the order is canceled within the allowed time frame, Lonex will initiate a refund to the original payment method.
• Refunds for canceled orders may take up to 10 business days to reflect in your original mode of payment.

4. Non-Cancellable Items:

• Some products may be non-cancellable due to their nature or customization. In such cases, cancellation requests may not be entertained.

5. Changes to Orders:

• Once an order is confirmed, changes to the products, quantities, or shipping address may not be possible. It is recommended to review your order before completing the purchase.

6. Order Processing Time:

• Orders are typically processed promptly to ensure quick dispatch. Once an order enters the processing phase, it cannot be canceled.

7. Communication of Cancellation:

• Lonex will communicate the cancellation status to you through the email address provided during the order placement.

8. Modification of Policy:

• Lonex reserves the right to modify or update this cancellation policy at any time. Please review the policy periodically for any changes.

By placing an order with Lonex, you acknowledge that you have read, understood, and agreed to our cancellation policy. If you have any questions or concerns, please contact us at info@lonex.co.in.

Thank you for choosing Lonex.